Account Creation & Lookup
Problems
- To create
a new laptop or wireless account, look up an existing account, or change
a password
- Click on main screen
button (Start Here); account should be functional
on a laptop immediately.
-
-
- Error:
"Sorry, we cannot find you in our system"
- Check Datatel for
exact name spelling, correct birthdate, and make sure they are using
the correct 7-digit Datatel id.
- Existing
WebCT account?
- If a student has
already used their account in WebCT but never for a computer lab or
laptop, they still need to use Account Lookup screen to register for
CABT 510 to use a computer.
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Logon
Problems
- Error:
"Domain STUDENT is not available"
- Is the wireless toggle switch
(Dells: left side; Gateways: toggle ((.)) key) on? If not, try to toggle
the wireless capability back on. Next, try plugging in power cord (it
works sometimes, oddly). Lastly (mostly on Gateways only), try rebooting.
If still not functional, have the student return the laptop & get
a new one, & let Circ know the laptop may have a problem.
- Error:
"Your account is configured to prevent you from using this computer..."
- The student has
not created a CABT 510 account. They need to go to the Account Lookup
station & create an account.
- Error:
"The system could not log you on..."
- Typically caused
by an incorrect username or incorrect password. If they aren't sure,
have them go to the Account Lookup station to change or confirm their
password. Are they using the right account? (Remember, the wireless
network uses the same account info as WebCT, but WebAdvisor accounts
are completely separate.)
- Pop-up
Location Information box, asking for country, area code, etc.
- Laptop login screen
has a check mark next to "use dialup;" remove check mark.
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